Your IT Business Partner
Customer Complaints
We treat all complaints very seriously
We strive to keep our customers satisfied with our products and services. However, if something goes wrong, we want to hear about it so we can fix it promptly.
Your satisfaction, is our Priority
Are You Not Happy?
Cymar try hard to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. When theydo, we want to know so that we can put them right as soon as possible.
This policy explains how to contact us and our procedures for resolving complaints about sales, billing, fault repair, or services. This policy is available on our website www.cymarcomputer.co.uk or on request by calling 020 8853 0889.
However, despite our best efforts, things can go wrong. When they do, we want to know so that we can put them right as soon as possible.
If you are dissatisfied with any of the products or services we have provided, we would encourage you to try and resolve the issues informally by speaking to your Account Manager.
If the issues are not resolved to your satisfaction, you can make a complaint by writing to us at
Cymar Computer Ltd,
Unit 21, Greenwich Center Business Park
53 Norman Road
Greenwich
London,
SE10 9QF
or by sending an email to complaints@cymar.co.uk
What happens when we receive your complaint
We will acknowledge receipt of your complaint within 3 days of receiving it. We will investigate your complaint. This will normally involve a senior manager who will review the nature of the complaint and speak to the relevant member(s) of staff.
Following an investigation, we will provide you with a written response outlining the conclusions of our investigation and how we propose to remedy the problems. We will normally send our response within 7 working days of the complaint being received, although more complex cases may take up to 8 weeks.