LGFL Partner
Service Level Agreements
DBS Checked
Welcome to Cymar IT Services
At Cymar, we offer a comprehensive range of Service Level Agreements (SLAs) designed to provide cost-effective and cutting-edge IT services. Our SLAs meet the unique needs of educational institutions, ensuring that your school receives the best value for its investment. We proudly supply equipment and licenses at educational prices, making top-tier technology accessible and affordable.
Our Partnerships and Experience
As a trusted partner of the London Grid for Learning (LGfL), we have supported state schools, independent schools, and trusts for over 30 years. Our long-standing relationships with these institutions demonstrate our commitment to quality and reliability. We understand the specific challenges faced by educational institutions and dedicate ourselves to providing solutions that enhance learning environments.
Qualified and Screened Engineers
Our team of engineers is highly qualified and thoroughly vetted. All our engineers undergo DBS screening and hold certifications from leading technology specialists such as Microsoft, Cisco, Amazon, Google, and Cyber Security. This ensures that you receive expert support from professionals who are both knowledgeable and trustworthy. Whether it’s network management, cybersecurity, or cloud services, our engineers handle all your IT needs.
Friendly and Reliable Support
Choosing Cymar means you are backed and protected by our entire friendly team. We pride ourselves on our customer service and commit to ensuring your IT infrastructure runs smoothly and efficiently. Our support team is always ready to assist with any issues, providing prompt and reliable solutions to keep your operations running without interruption.
Tailored Solutions for Your School
We understand that every school has unique IT requirements. That’s why we offer customized solutions designed to meet your specific needs. From setting up secure networks to providing ongoing maintenance and support, we work closely with you to ensure that your IT systems are optimized for performance and security.
Innovative Technology for Education
At Cymar, we stay ahead of the curve by continuously updating our knowledge and skills. We bring the latest technological advancements to your school, helping you leverage innovative tools and resources that enhance teaching and learning. Our goal is to empower educators and students with technology that makes a difference. 
We offer three types of service packages with Service Level Agreements (SLA). Additionally, we can create a bespoke package tailored to your unique requirements.
- Diamond
- Platinum
- Pearl
The table below provides a comparison of the plans. Please contact us for more details.
- GENERAL SUPPORT FOR ONSITE, REMOTE, AND PHONE (FULL ENGINEER ONSITE (8.00 AM – 5.30 PM (8 HOURS’ SLOT), MONDAY – FRIDAY EXCEPT BANK HOLIDAY, EMERGENCY CALL OUT WITHIN 4 HOURS AFTER AN HOUR
- TABLET, IPAD, PHONE
- SIMS, BROMCOM, CURRICULUM SOFTWARE
- PC, LAPTOP, MAC, WINDOWS SERVER
- NETWORK INFRASTRUCTURE (ROUTER, SWITCH, FIREWALL, ANTIVIRUS)
- SMARTBOARD, PROJECTOR, AUDIO VISUAL
- PHOTOCOPIER, SCANNER, PRINTER
- EMERGENCY ONSITE SITE VISIT
- ONGOING CONSULTANT AND BUDGETING
- HYBRID ONSITE + REMOTE & PHONE (8.00 AM – 5.30 PM (8 HOURS’ SLOT), FROM 2,4,6,8 HOURS + WEEKLY ONSITE WITH FIXED SCHEDULE, EMERGENCY CALL OUT WITHIN 4 HOURS AND 8 HOURS FOR MAJOR SUPPORT
- TABLET, IPAD, PHONE
- SIMS, BROMCOM, CURRICULUM SOFTWARE
- PC, LAPTOP, MAC, WINDOWS SERVER
- NETWORK INFRASTRUCTURE (ROUTER, SWITCH, FIREWALL, ANTIVIRUS)
- SMARTBOARD, PROJECTOR, AUDIO VISUAL
- PHOTOCOPIER, SCANNER, PRINTER
- EMERGENCY ONSITE SITE VISIT (SUBJECT TO THE FINAL PLAN)
- ONGOING CONSULTANT AND BUDGETING
- HYBRID ONSITE + REMOTE & PHONE (8.00 AM – 5.30 PM (8 HOURS’ SLOT), FROM 2,4,6,8 HOURS + WEEKLY ONSITE WITH FIXED SCHEDULE, EMERGENCY CALL OUT WITHIN 4 HOURS AND 8 HOURS FOR MAJOR SUPPORT
- SIMS, BROMCOM, CURRICULUM SOFTWARE
- PC, LAPTOP, MAC, WINDOWS SERVER
- NETWORK INFRASTRUCTURE (ROUTER, SWITCH, FIREWALL, ANTIVIRUS)
- PHOTOCOPIER, SCANNER, PRINTER
- EMERGENCY ONSITE SITE VISIT (SUBJECT TO THE FINAL PLAN)
- ONGOING CONSULTANT AND BUDGETING